Question 1

What payment methods do you accept?

Accepted Answer

At Punash, we offer convenient and secure payment options to ensure a seamless shopping experience for our customers. You can choose from the following payment methods:
Net Banking: Make quick and hassle-free payments directly from your bank account.
Paytm/UPI: Enjoy the convenience of mobile payments through popular platforms like Paytm and UPI.
Credit/Debit Cards: Use your credit or debit card to make secure online payments.
Please note that an order is processed only after payment has been successfully made. This helps us prevent fraudulent transactions and ensures efficient use of time and resources for both parties involved. If you have any questions or need assistance with payment, feel free to reach out to our customer support team for assistance.

Question 2

Can I track my order once it has been shipped?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your shipment.

Question 3

Can I request color customization for items?

Accepted Answer

Yes, absolutely! At Punash, we understand that personalization is key to making your purchase truly special. Depending on stock availability, we offer color customization for any item in our collection. You can easily request color customization by reaching out to us via our contact form, email, or Instagram. Best of all, color customization is provided to our valued customers completely free of cost.

Question 4

Can I request customizations or personalized items?

Accepted Answer

Yes we do provide customization and personalization of products, to discuss details, pricing and timeline, you can contact our customer support team via email at punash.thecrochetcorner@gmail.com or through the contact form on our website. We're here to assist you with any questions or concerns you may have.

Question 5

Do you offer rush orders or One-day-delivery?

Accepted Answer

No, we do not offer rush orders. All items at Punash are stitched meticulously by hand, and we do not stock pre-made items. Each order is crafted fresh, and custom orders are discussed and scheduled based on available design and order slots. We prioritize quality and attention to detail in every product we create, and as such, we adhere to a strict policy of no rush orders. Thank you for your understanding.

Question 6

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. For international shipping, please reach out to us by email or whatsapp, we will respond to you and set up the dates.

Question 7

Do you offer bulk discounts for large orders?

Accepted Answer

Bulk orders such as party favors, combination orders, bridesmaid gift packs, return gift sets, and more are taken according to time availability, please reach out to our customer support team to discuss potential discounts and special pricing options.

Question 8

What is your return and exchange policy?

Accepted Answer

Return requests are handled on a case-by-case basis via email. Please ensure that your email includes basic details of the order, such as the order number and the reason for the return. Additionally, it is MANDATORY to include an unboxing video of the order. This will expedite the process and ensure that we address your concerns effectively.

The request must be initiated within 48 hours of delivery.
Refunds in the form of store credit only.
Custom orders can be altered if discussed beforehand, within 48 hours of delivery, through WhatsApp or Instagram DM. Alterations are not provided after 7 days of delivery.

Question 9

Can I resell Punash products?

Accepted Answer

No, Punash products are not intended for resale. We reserve all legal rights to the distribution of our products, and they are exclusively for personal use and enjoyment. If you have any questions about the permitted use of our products, please feel free to contact us for clarification.

Frequently asked questions